Terms and Conditions

Possible Variations with Craft shown on Website

We try hard to ensure all goods featured on our website are available at all times. However as these products are handmade in small workshops in sometimes remote regions and under Fair Trade conditions, there may be occasional supply problems. We make every effort to update availability on the website on a weekly basis to avoid any disappointment. In the unlikely event that we've overlooked an unavailable item you have ordered we will contact you immediately and discuss the options available to you.

All of our craft items are individually handmade and we have indicated in our description of each item if variations (of patches for example) may arise.  If there is a stand-out difference that we notice as we come to pack your item we will contact you to see if the item is acceptable to you.

The colours of each product may vary between computer monitors. We have made every effort to ensure the colours are accurate by using high quality images, however slight differences may occur, depending on your monitor settings.

Packaging

We try to limit our impact on the environment, just as our artisan partner groups do. Please rest assured that whilst your craft may arrive in a previously used box and sometimes in its original plastic wrapping it has been carefully checked for quality and then re-wrapped in fresh recycled tissue paper.  We always try to use recycled paper wherever possible with our marketing and promotion.

Payment

All prices are quoted in Australian Dollars and include GST. Payment options include:

Pay with your credit card without signing up for a PayPal account
Pay quickly with PayPal if you have a PayPal account
You can shop on our website with guaranteed security and privacy. This is a totally secure site and PayPal has industry-leading fraud-prevention systems in place. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL). We never, ever see your credit card or banking details.